Triumph at the ESTAs

10th May 2019

On Friday 10th May, the team were out in force for the 16th annual prestigious Estate & Letting Agent (ESTAS) Customer Service Awards 2019 and were delighted to win Gold for the Best Letting Agent for Tenants South East Region.

The winners were announced by TV property expert Phil Spencer during the ceremony at the Grosvenor House, Park Lane London, which was attended by 1,000 of the UK’s top property professionals.

The awards, sponsored by Zoopla, determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 45,000 surveys were completed by customers via the ESTAS feedback platform. The ESTAS is the largest independent customer service feedback and awards scheme for the residential property industry in the UK.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003, said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

We’ve previously won Best Letting Agent in London as voted for by tenants in 2015 and 2016 at the ESTAS, as well as its Silver Award for Best Letting Agent in the UK 2015 as voted for by tenants.

Mario Carrozzo, CEO of the Caridon Group, said: “We are absolutely thrilled to be recognised at this year’s ESTAS and to have won this award! We take our levels of customer service very seriously - the team at Caridon Property go above and beyond to support our tenants and for them to have voted for us makes the win even more special.

“Some of Caridon Property’s tenants come from vulnerable and homeless backgrounds and we support them into housing and welcome them into their new homes with a welcome starter pack and full support from the time they sign up. We help them with applying for benefits, finding work, and improving their skills. We are fully invested in supporting our tenants.”