Caridon Property makes shortlist of ESTAS for delivering outstanding customer service

5th March 2020

Caridon Property have been recognised for delivering outstanding customer service to its clients, making the shortlist of the Estate Agent of the Year Awards (ESTAS) for Best Letting Agent for South East Region (Surrey).

The ESTAS is the largest independent customer service feedback and awards scheme for the residential property industry in the UK.The awards are unique because the winning estate and letting agents are determined based purely on feedback from customers who are asked a series of questions about the service they have received from their agent.ESTAS reviews can only be completed at the end of the transaction and a strict verification process ensures reviews are genuine.This year’s shortlist has been calculated following the evaluation of 47,000 client reviews.

Estate & letting agents have been shortlisted in 20 regions around the UK.The regional and national winners will be announced at the 17th annual ESTAS ceremony at the Grosvenor House Hotel in London on 15th May.The awards will be presented by TV property expert Phil Spencer in front of 1,000 of the UK’s top property professionals.

Spencer said: “The ESTAS encapsulates what your typical agent is trying to do, which is to provide an honest, transparent service for their clients, and are based on real feedback, from real clients experiencing real service from agents.

Good customer service is imperative within the estate agency industry, and there is a renewed opportunity for high street agents to show the general public that service does really matter. Traditional agents do an incredible job for their clients in a process that is littered with potential pitfalls and the ESTAS celebrates those who go above and beyond.”

Mario Carrozzo, CEO of Caridon Group, parent company to Caridon Property, said “We take our levels of customer service very seriously and having won Gold in this category last year, we are extremely proud to have been shortlisted once again this year. The Caridon Property team support many of our tenants beyond their requirements to find good quality housing including, improving their skills, helping them to find work and applying for benefits, so it’s really encouraging to know that tenants have taken the time to vote for us. It would be an honour to win an award in May.”

Simon Brown, founder of The ESTAS says “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”